Vanguard runs scheduling, credentials, BACB supervision, family verification, pay and billing from one screen, ranked by what needs you today. So integrity is something you run, not something you hope for.
Missing or expired? That worker can’t be scheduled without a logged reason. Nothing slips through quietly.
Certifications and checks flag on your Today screen a month before they lapse, with a reminder to the worker.
Supervision is measured against BACB requirements every month, so the report is ready the moment someone asks.
Every covered and unfilled shift for the week ahead, so you fix gaps before a family notices.
In a growing agency the costly problems aren’t the loud ones. They’re in a spreadsheet, a text thread or someone’s memory, waiting for the worst possible moment.
A Vulnerable Sector Check or First Aid certificate lapses on a Friday. On Monday that worker is still on the schedule, and you’re the one explaining it to a family.
5% of service hours, two face-to-face contacts, one individual, one observation, for every RBT. Rebuilding it from notes the night before an audit is nobody’s idea of a good time.
“The worker left half an hour early.” If the first you hear of it is from the family, the damage is already done.
Timesheets here, invoices there, check-ins somewhere else, family invoices in another file, and you’re the human spreadsheet reconciling all of it.
These aren’t people problems. They’re visibility problems.
Every agency has a close-call story. The only question is whether yours stays a close call, or becomes a lapsed credential, a lost family or a failed audit.
The agencies that sleep well don’t work harder. They run on a system built around three ideas.
Credentials, supervision hours, coverage, pay and invoices are checked continuously, and anything at risk rises to the top of Today with the button to fix it.
A worker missing a required credential can’t be scheduled. Supervision by an uncertified supervisor doesn’t count. The risk never reaches a family.
Check-ins, family confirmations, overrides and approvals are all on the record. Ask any question, and the answer is a report, not a recollection.
| “Can’t we just use what we have?” | Spreadsheets & chats | Generic scheduling apps | Big practice suites | Vanguard |
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Based on the typical capabilities of each category of tool. Individual products vary.
These are real screens, shown with sample data. Pick one.
Agencies don’t succeed because of software. They succeed because families trust them, workers stay and owners can breathe. Vanguard strengthens all three at once.
You didn’t start an agency to chase spreadsheets.
The best RBTs and therapists leave agencies that waste their time.
You hand your child’s care to an agency on trust. Vanguard lets you see it.
Agency data lives in a Canadian data centre (Montréal). Written around Ontario’s PHIPA: your agency stays the custodian, Vanguard acts for you.
Once it’s on, the database itself refuses a session without the second step. A stolen password alone opens nothing.
Owner, Admin and Scheduler levels; workers see their own shifts and pay; families see only their child. Every agency is walled off from every other.
Vanguard records that a session happened and who delivered it, never what happened clinically. Less sensitive data, less risk.
Overrides need a reason. Supervision records are voided with a reason, never deleted. The activity log shows who did what.
Export every record any time. Leave whenever you like; nothing is locked in.
Choose the roles you employ, your credential types, pay period and billing options. Sensible defaults are already filled in.
Upload the spreadsheet you already have. Staff, clients, credentials and weekly slots come in at once, every row checked first, and each worker gets their sign-up link by email.
Generate the month’s schedule, publish it, and open Vanguard each morning to exactly what needs you, most urgent first.
One plan with everything in it. You pay only for the staff you schedule. Office users and families are always free.
Plus applicable taxes. Billed monthly. Add or deactivate staff any time and your bill follows automatically, charged or credited for the rest of the month.
Give families certainty, give workers clarity, and give yourself your evenings back.
Start your 30-day free trial →
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